Please inspect all shipments immediately upon arrival. Should you find any item(s) to be materially defective or damaged, please return the damaged items in the same condition as it was sent within 14 days from the delivered date. Damaged goods due to client negligence or items sent without the original tags will not be exchanged or refunded. Please email us at firstname.lastname@example.org All requests will be processed after our returns department inspects and verifies the condition of the item(s). Return credits take approximately 5-7 business days to process upon the receipt of the item(s). Please keep in mind that shipping charges are non-refundable. Thank you!